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FAQs
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Where are we based?We are based in Dartford, Kent, England. Working from a small workshop.
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Who is Infinity Wood Design?Although you may see the word "We" used alot on this site, it is actually ran by me; Sam. All products are handmade by me. You may see my partner with me at our various events.
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Can I visit a store to buy the products?Unfortunately we do not have a store, but we are hopefully going to be stocked in some handmade stores soon. You can all see most of the products at the many events we attend.
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Do you do commissions or custom work?Yes, please contact us for custom engraving or products such as cutting boards.
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Do you post outside of the UK?We only post to within the United Kingdom currently.
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Do you offer free shipping?YES on orders over £60. Orders are sent using Royal Mail’s 48 Tracked service. If you’d like to upgrade to a faster tracked option please do so at checkout.
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How long will my order take?Shipping time varies. For ready to despatch items; we need 2 days to process the order plus estimated lead time by the chosen delivery service. For bespoke commissions and made to order items, lead times will be individually stated on the corresponding product page.
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How do we source our timber?We only source our timber from trusted suppliers that are committed to sourcing exotic wood in line with FSC, PEFC and CITES. Who are all committed to sustainable forestry.
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What wood treatments do you use?We use various wood treatments depending on the product being made, all of the waste from these are disposed of correctly and responsibly. All the treatments used ensure the longevity of the products. Data sheets from all treatments are available.
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